This is an English translation. The German version is binding: Widerruf und Erstattung
Refunds and withdrawal
Status as of 06.11.2026
The most important point first: CVabroad creates documents immediately, in less than a minute. So in the checkout and again in the application, before the first documents are created, you tick a box yourself: you request immediate performance and confirm you are aware that you lose your statutory right of withdrawal with the first documents. Without this tick no documents are created.
Who your contracting party is when you buy
Your contracting party is the provider of CVabroad, Karol Weiher (see the Impressum). The order and payment are handled for us by the Payhip service, and the payment itself is processed by Stripe. You therefore address your withdrawal to us; we arrange the refund ourselves. Mandatory consumer law always remains unaffected.
Statutory right of withdrawal
Consumers in the EU, the EEA and the UK have a statutory right of withdrawal of 14 days from conclusion of the contract; the law of some other countries also provides a right of withdrawal. It ends when the first documents are created, because you have previously, in the checkout and in the application, expressly requested immediate performance and confirmed that you thereby lose your right of withdrawal. Until then it applies in full.
Technical problems
If you cannot use the Service for technical reasons on our side or that of our service providers (e.g. a failure of our server or of the AI), or it is provided with significant delay, write to us at support@cvabroad.com. We consider each complaint individually, even if you have already created documents; there is no automatic compensation. Disruptions of your device, browser or internet connection are not disruptions of the Service. Your statutory rights, in particular regarding defects in digital products, remain unaffected.
Buying again while access is running
A further purchase during running access extends it by 30 days. If you start the purchase in the application, we show you a notice with the new end date beforehand every time, and you must confirm it.
How to make the request
Declare your withdrawal by e-mail to support@cvabroad.com, preferably from the e-mail address used for the purchase, and give the order number (Order ID) from the Payhip order confirmation.
A clear message is enough, for example: “I withdraw from my purchase of CVabroad access of [date], order number [number], and request a refund.”
After the refund
We arrange the refund no later than 14 days after receiving your request; it goes back to the original means of payment. With the refund your access key is blocked and access ends; files already downloaded stay with you.